FAQ

Do you offer free shipping?
Yes, we offer free shipping on selected products. Eligible items will clearly indicate "Free Shipping" on the product page.

Who is responsible for customs fees or import duties?
If your order is being shipped internationally, please note that the customer is responsible for any customs fees, import duties, or taxes that may apply in your country. These charges are not included in the purchase price or shipping costs and must be paid directly to the relevant authorities.

Why do some products have a shipping cost?
Shipping fees may apply to certain products depending on their size, weight, destination, or supplier. These costs are calculated at checkout and will be clearly shown before you complete your purchase.

How can I know if a product qualifies for free shipping?
If a product qualifies for free shipping, it will be labeled as such on the product page. If you don’t see that label, shipping fees may apply.

Can I combine products with and without free shipping in the same order?
Yes, you can! However, only the items marked as free shipping will be shipped at no cost. Standard shipping rates will apply to the rest of your order.

How are shipping costs calculated?
Shipping costs are calculated based on the weight and dimensions of the package, the destination, and the shipping method selected.

Do you ship internationally?
Yes, we do! International shipping rates vary depending on the destination country and will be shown during checkout.

What is your return policy?
We offer a 30-day return policy, meaning you have 30 days from the date of receipt to request a return.

What items are eligible for return?
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I initiate a return?
To start a return, please contact us at info@woodishomedecor.com. We will guide you through the process and provide any necessary instructions.

Who is responsible for the return shipping costs?
Customers are responsible for covering the return shipping costs. We’ll send you the necessary return instructions, but the shipping fees are at your expense.

Can I exchange an item instead of returning it?
The fastest way to get the item you want is to return the original product and then place a new order for the replacement.

What if my item is damaged or defective?
Please inspect your order upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately at info@woodishomedecor.comso we can evaluate the issue and make it right.

Are there any items that cannot be returned?
Certain items cannot be returned, such as custom products (e.g., special orders or personalized items). If you have any concerns, feel free to reach out to us for clarification.

What happens if I return my item after 30 days?
Unfortunately, we cannot accept returns after the 30-day window has passed. If more than 30 days have passed since you received your item, please contact us to discuss potential alternatives.

When will I receive my refund?
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund.

What if I have further questions about returns?
If you have any questions regarding returns, feel free to contact us at info@woodishomedecor.com. We’re here to assist you!

Is installing a lamp difficult?
Installing a lamp is not inherently difficult, and even someone with no prior experience can complete the task by carefully following the instructions. However, we strongly recommend that installation be performed by a qualified electrician to ensure safety and compliance with local regulations.

What safety measures should I take before installing the lamp?

• Mandatory Electrical Disconnection: Before starting any work, ensure the power supply is completely disconnected. Locate the electrical control panel and switch off the circuit breaker for the lighting circuit. Verify that there is no voltage with a certified voltage tester. Place a warning sign on the panel to indicate maintenance work is in progress, preventing accidental reconnection.
  
• Product and Wiring Inspection: Thoroughly check the lamp and wiring for visible damage. If you find any issues, do not proceed with the installation. Ensure that the wiring complies with local electrical regulations.
  

What is the installation process for the lamp?

1. Preparation of the Installation Location: Choose the installation location on the ceiling, wall, or surface, and mark the attachment point. If you don’t have proper wiring channels, consult an electrician for safe installation.
   
2. Electrical Connection: Use certified terminal blocks to connect the lamp’s wires to the circuit wires. Ensure the connections are secure and properly insulated, following the manufacturer’s instructions for wire connections, polarity, and color codes.
   
3. Lamp Fixture: Secure the lamp to the surface using appropriate wall plugs and screws for the material type (ceiling, wall, etc.). Ensure the lamp is firmly supported.
   
4. Final Verification: Once the installation is complete, check all connections to ensure there are no loose or exposed wires. Restore power and test the lamp. If it doesn’t light up, turn off the power, check the connections, and troubleshoot as needed.
   

What should I do if I’m not experienced with electrical installations?
Handling electricity can be dangerous. If you’re unsure or have no experience with electrical work, it is strongly recommended to hire a qualified electrician to perform the installation safely.

Are there any important warnings I should be aware of?

• Always ensure the installation complies with local and national electrical regulations.
• If you notice any damage to the lamp or wiring, do not proceed with the installation.
• Ensure all connections are properly insulated and secured before restoring power.

Where can I find the dimensions of a product?
All product dimensions are listed in the product description. Please review the item page for accurate measurements.

What if I’m unsure about the size or fit of a product?
If you're uncertain about the dimensions or need help understanding the measurements, feel free to contact us at info@woodishomedecor.com. We’ll gladly assist you.

In which units are the measurements provided?
We always include dimensions in both centimeters (cm) and inches (in) for your convenience.

How should I protect my wood products from damage?

• Keep them cool: Avoid placing your wood products in direct sunlight or exposing them to open flames for extended periods, as this can cause damage.
  
• Protect from moisture: Ensure that wood products are not exposed to drafts or excessive water, as this can affect their appearance and integrity.
  
• Handle with care: Always be mindful to avoid mechanical damage, such as bumps or scratches, that may harm the surface of your wood products.
  

How should I clean my wooden items?
To clean your wooden products, use a soft, dry cloth to gently dust or wipe away dirt. Avoid using abrasive materials that could scratch or damage the surface.

What is the intended use of this lamp?
This product is designed solely for indoor space illumination as specified. Using it for any other purpose may pose a safety hazard.

How should I install the lamp?
Please install the lamp according to the instructions included in the package or refer to our installation FAQs. If you're unsure about the process, it’s always best to consult a professional electrician for assistance.

Can the lamp be exposed to direct sunlight or extreme conditions?
No, avoid prolonged exposure to direct sunlight, excessive heat, or humidity. These conditions can affect the product's color and cause the wood to dry out and crack. Keep the lamp away from heating sources and areas of high humidity.

How should I safely place the lamp?
Place the lamp at least 1 meter (3 feet) away from heating elements such as radiators and space heaters to ensure its longevity and safety.

What is the proper way to clean the lamp?
To clean the lamp, use only a soft, dry cloth. Never use hard brushes or abrasive sponges as they may damage the surface. Always disconnect the lamp from the power supply before cleaning to avoid electrical shock.

What should I do if I find visible damage on the lamp?
If you notice any visible damage, do not use the lamp. Immediately disconnect it from the power supply and contact customer support for assistance.

What safety precautions should I take when handling the lamp?
Electrical Safety: Never touch the lamp or its components while it is connected to the mains power supply. Always disconnect the lamp from the electrical source before handling or performing any maintenance.

Is the lamp compatible with my electrical system?
Before connecting the lamp, make sure the voltage of your mains supply matches the specifications on the lamp’s label (110-250V). If you’re unsure, consult a qualified electrician to confirm compatibility.

Can I request a different size, color, quantity, or shape for a product?
Yes! If the product’s size, color, quantity, or shape doesn’t meet your needs, we encourage you to reach out to us. We’re happy to explore alternative options to better suit what you're looking for.

How can I make a customization request?
Just send us a message at info@woodishomedecor.com with the specific changes or preferences you have in mind. We’ll review your request and let you know what’s possible.

Are all products customizable?
While not all items can be customized, many of our products have flexible options. Contact us with the details, and we’ll do our best to accommodate your request.

Will customizations affect the price or delivery time?
Depending on the request, customizations may impact the final price or estimated delivery time. We’ll always inform you of any changes before confirming the order.

Can I mark my order as a gift?
Yes, your order can be classified as a gift. This means we’ll take extra care with the packaging and exclude pricing details from the package.

Can I include a gift message?
Absolutely! You can add a personalized gift message to your order. Just let us know during checkout or contact us at info@woodishomedecor.com with the message you'd like to include.

Is gift wrapping available?
Gift wrapping may be available for certain products. Please reach out to us to check if this option is offered for the item you're purchasing.

Do you offer wholesale pricing?
Yes, we are open to wholesale opportunities and welcome collaboration with retailers, distributors, and resellers.

Can I get a discount for bulk orders?
Absolutely! We offer customized discounts based on order volume and product selection. Each wholesale deal is tailored to meet your specific needs.

How can I request a wholesale quote or proposal?
Simply contact us at info@woodishomedecor.com with details about your business and the products you're interested in. We'll be happy to discuss pricing, terms, and customization options.

Is there a minimum order quantity (MOQ) for wholesale?
Minimum order quantities may vary depending on the product. We’ll provide all the necessary details once we know what you're looking for.

Do you offer branded or customized packaging for wholesale orders?
In many cases, yes. Let us know your requirements and we’ll explore the available options together.